Your FlashForge machine has a serial number written on the back of the printer that is the manufacturer's serial number. This number is needed when working with FlashForge directly. If you're working with our Polar support team you'll need your Polar Serial number. They're in the FF000000 format rather than the FFIB000000 format. This is how your printer is referenced and found on the Polar Cloud.

You can see an example of a Polar Serial No shown below. You can find this by going to TOOLS > ABOUT.