We're hard at work improving the user experience for the Flashforge Inventor II(S). Please periodically check to see that you're running the latest Polar Cloud enabled firmware. There are two ways to update the machine.
OVER THE AIR / OVER THE INTERNET
THIS METHOD SEEMS TO WORK SPORADICALLY, DEPENDENT ON NETWORK AND OTHER FACTORS
MANUALLY - USING A USB FLASHDRIVE
Current FW (ALPHA - SAFE from 06.13.19): https://drive.google.com/file/d/184gZNvaLYZtkIPIZwHDsDQsE8UAJWGWa/view?usp=sharing
Blank USB Flash Drive (1gb or more)
Current FW: 2018.07.17. This is shown under the Tools > About section of your Inventor's LCD screen.
Format your USB Flash drive to Fat16 or Fat32. This is done by Right Clicking on it (from a Windows) and selecting "Format". Note: if you are using the red and black "SanDisk Cruzer" flashdrive that was included with the printer, it is already in the format necessary. Mac Users: be careful to format Fat32.. it is not the default.
Download the "Current FW" ZIP in the link above. Unzip the contents onto a USB Flash drive. You should see the contents out in the open, not the 1 Zipped file, and not a folder with the contents inside. Picture below.
Power off your Inventor by pressing the Black button next to the LCD or flipping the power switch in the back.
Plug the USB Flash drive in the USB slot on the right side of the printer
Power on the printer by flipping the power switch back on, and then pressing the Black power button next to the LCD on the front
Wait for the update to install
Once it chimes, turn off the printer using the switch in the back. While off, remove the USB Thumb drive from the printer.
Power the printer back on using the switch and black power button.
After rebooting, go back into TOOLS and POLAR CLOUD CONNECTION, re-toggling the Polar Cloud connection button. It turns itself off by default during an update.