Title- I have a support ticket that is over 35days old now. They sent us a replacement printer and that replacement printer has never worked! We called them, and were told to make a support ticket and there has been no response. They ignore phone calls and dont call back. Their social media tags and still no responses..
Is it just me?
Thanks Andrew as I sent a laundry list of concerns as well as a request for the part I need. Will keep the group posted. I see that Bill Steele is about to launch Reality Printers https://twitter.com/wjsteele which will be made by FlashForge. Not sure what that means for Polar 3D leadership and future although I am getting leary of hooking my horse to this platform each day the silence mounts.
Looks like I will be joining you with the FFs. Unfortunately, I will not be able to learn/play with it until next August as our school is a week away from Summer break..
Has anyone actually heard from any Polar 3D Staff? I have two tickets that are three months old and made over a dozen calls with no response. My next step now that school is out is to just drop in and see if they are still there. Any answers?
I have not heard a peep from Polar or Flashforge. My "upgraded" FF printer is now in a box next to the 2 Polar 3D printers I learned on. I am disappointed since beyond the $1600.00 or so our school is out, I really liked the idea of using Polar Cloud for print management and was willing to pay for that as well. I sort of wish I knew what was going on with the company as I feel an attachment to them beyond just the hardware.
I have had decent luck with Van Morris at Polar - he has helped out a few times. I also received a quick response from Flash Forge when my Inventor 2 had a leveling issue - they sent me a replacement part for the broken sensor. I definitely understand the frustrations, as I was there last year with the Polar3D printer I had countless issues with. I love the Polar Cloud, but definitely wish there was more support from the company on the hardware side of things.
For the past couple years, been nothing but happy with their service, but since December it has gotten much worse with no service since March.
I did not receive much help from Van on numerous occasions I had to call their phone to get any type of support. Although I did get a new printer sent to me, its a flash forge 2, I am skeptical to even set it up because of the issues I have read from the other users in this thread. While I was trying to get support, I was being ignored yet seeing their social media being active with videos and other stuff...
I heard a rumor from another user that POLAR is done making 3D printers. I also heard that they are going to try to compete in the 3D market with their polar cloud. Its nice but I dont care about a community, As a teacher I just want to be able to print my students projects.
If I wanted a community I would be on thingiverse.