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Printer offline

After plugging our printer in we immediately get the blue I've white lights indicating that the printer is connected to the network. However, the computer interface says the printer is offline. I tried to "re-add" the printer, but the interface says the printer wasn't found. Any advice?

5 people have this problem

Did you get a response?

I discovered my EdTech department had changed the password for the network.  I did a support online chat with P3D and they walked me through everything I needed to do in order to bring the printer back online.

Well you have to check 

connection is proper 

Driver installed properly 

your PC and Printer setting is correct

If you are still facing problem please contact +1 844-669-3399. They provide help without any cost, I also get help for my HP printer when my printer going offline agin and again. 

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