For the last 2 weeks our filament keeps retracting right before starting a new print job. We will push it down before hitting the print button, but when the job actually starts no filament comes out because it has retracted again.
The first job after changing filament goes fine, but every print after that has this issue.
Ours eventually started working again.
We are a school and it was turned off for 2 weeks over winter break. When we came back, the issue was gone.
I don't know if this is happening to ours, but I know often we make sure it extrudes fine using the direct control (by connecting directly to it through Wifi or the "go to local IP") but when we start a job, it won't extrude.
I'm having this same problem.
Did you find a solution?